How to Add a FAQs Section in Shopify Without Using an App (Free Code Snippet)
Want to add a clean, professional FAQs section to your Shopify store — without using a third-party app? You’re in the right place.
In this guide, we’ll show you how to add a fully functional, collapsible Frequently Asked Questions section to any page in your Shopify theme. No coding experience? No problem. Just download our free file and paste it in.
❓ Why Add a FAQs Section to Your Shopify Store?
A Frequently Asked Questions (FAQs) section improves the shopping experience by answering common customer questions before they even ask. It builds trust, reduces support queries, and can boost conversion rates.
Benefits of Adding FAQs:
Clears up customer doubts instantly
Reduces cart abandonment and return rates
Improves SEO with keyword-rich Q&As
Makes your store feel more professional and complete
📥 Download the Shopify FAQs Code Snippet
We’ve created a lightweight, responsive FAQ section written in clean HTML/CSS/JS — perfect for any Shopify theme.
👉 [Download the Shopify FAQs Section Code File]
🛠 How to Add FAQs in Shopify (Step-by-Step)
Step 1: Go to Your Shopify Theme
Log in to Shopify
Navigate to Online Store > Themes
Click Actions > Edit Code
Step 2: Add a New Section
Under the Sections folder, click Add new section
Name it
faq-sectionOpen the downloaded code file
Copy everything and paste it into the new section
Click Save
Step 3: Use the Section in Your Store
Go back to the Theme Customiser
Choose the page where you want to place the FAQ (e.g. homepage, product page, or a dedicated FAQ page)
Click Add section, then select FAQ Section
Fill in your questions and answers directly in the editor
Step 4: Style and Customise
You can easily:
Change colours and fonts to match your brand
Reorder questions
Add icons for a more polished look
Step 5: Save and Publish
Once you’re happy with your FAQ layout, hit Publish and it’ll go live on your site.